Terms & Conditions

Lesson Fees: $21.00 per 30-minute segment. Fees are for private lessons. Group lessons can be arranged. Classes, workshops and seminars are priced on an individual basis. Trial and random lessons are available for $25.00 per 30-minute segment.

Registration: $25.00 per student or $45.00 per family. Registration fees are nonrefundable and remain valid for a period of one (1) year from the date of the student’s, or family’s, last lesson(s); i.e. students returning within one (1) year of withdrawal will not be required to repay a registration fee.

Deposit: Two weeks deposit is required at the time of registration. Deposit will be applied to the last two weeks lessons taken, if and when two weeks notice of withdrawal is received. Lessons held by deposit may not be rescheduled or cancelled. Deposits are non-refundable, i.e. they must be used or forfeited. Deposits may only be used for active school days and may not be used during school closings. Deposits are not required for trial or random lessons. Deposit will hold only the first two weeks of any month which has not been fully prepaid.

Withdrawal: Two weeks notice is required for withdrawal from lessons. Withdrawal with less than two (2) weeks notice results in forfeiture of all or part of the deposit. Two weeks notice is also required for a reduction in lesson time; i.e. changing from a 60- to a 30-minute lesson.

Payments: Tuition is due at least one month in advance. Prepayment, in full, is due by the last day of each month, for the following month. Deposit will hold only the first two weeks of any month which has not been fully prepaid. Monthly auto-billing is offered as a convenience to those paying tuition by credit card. Payment for trial and random lessons must be received at or prior to the time of booking and at least 24 hours in advance of lesson time.

Scheduling & Procedures: All scheduling, tuition payments, registration and withdrawal must be made through the Excel Music reception desk. ANY SCHEDULING OR WITHDRAWAL not MADE THROUGH the reception desk IS NOT VALID. Students and/or their guardians are responsible for remembering lesson days and times. Excel Music does not provide reminder notifications.

Rescheduling: 24 hours notice in advance of lesson time is required. Rescheduling is provided as a courtesy, is subject to availability and is not guaranteed. Lessons must be rescheduled with the regular instructor within a reasonable period of time, not to exceed fourteen (14) days, and must be rescheduled at the time of notification. If you leave a message requesting rescheduling, your call will be returned, but you must speak directly to a representative on the day of notification (or Monday if your message is received Sunday) to confirm the reschedule. Failure to speak directly to a representative, or inability to find a suitable make-up time slot will not result in a credit. Once rescheduled, a lesson cannot be moved again. Students and/or their guardians are responsible for remembering changes to lesson days and times—reminder notices are not provided. Make-up lessons cannot be scheduled for group lessons, special classes, workshops or seminars. Trial or random lessons may not be rescheduled for any reason. Students will be allowed two (2) same-day (less than 24 hour notice, but BEFORE the lesson) reschedules per year for illness. All cancellations must be rescheduled or tuition for that lesson is forfeited; i.e. make-ups cannot be converted into credits.

Refunds: Registration fees and deposits are non-refundable. A 10% processing fee is applied to all refunds of pre-paid account balances.

Faculty Absences & Replacements: In the event of a faculty absence or replacement, a substitute or new teacher will be provided. If a substitute or new teacher cannot be provided, students receive a make-up or credit. Refusal to take a lesson with a substitute or new teacher will be treated as a cancellation without notice and no credit will be offered.

Instruments & Study Materials: Students must bring a fully functioning instrument (except amplifiers, drums & pianos) and their study materials for each lesson. Excel Music cannot loan instruments, books or other items to students for lessons.

Weather Closings: Excel Music will be closed only when hazardous road or weather conditions exist. Every attempt will be made to contact students in the event of closure.

Guests: Please understand that parents and/or children accompanying students to their lessons must remain in the waiting area. Parents may observe lessons, only, with teacher permission. Children may not observe classes or lessons.

Photo Release: The school is hereby granted permission to take photographs of the students to use in brochures, web sites, posters, advertisements and other promotional materials the school creates. Permission is also hereby granted for the school to copyright such photographs in its name.